Privacy policy

Who we are

Afghan Online is an online retail business. We coordinate orders and customer communication through WhatsApp. Our business address is Shah Shaheed 3rd Street, Kabul, Afghanistan. For ways to reach us, see the Contact section below.

WhatsApp and Meta

WhatsApp is provided by Meta Platforms, Inc. and its affiliates. When you use WhatsApp, Meta processes information under its own WhatsApp Business Privacy Policy and applicable terms. We do not control Meta's systems and are not responsible for how Meta processes data on its own platforms.

If we use WhatsApp Business Platform features (including the WhatsApp Cloud APIor similar tools), Meta may process message data as described in Meta's documentation and business terms. We use these tools to operate our business and communicate with customers (for example, to respond to inquiries, confirm orders, coordinate delivery, and provide support). You can read Meta's business terms here: Meta Business Terms.

Information we collect

Depending on how you contact us and what you share, we may process:

• Your phone number and WhatsApp profile name, as shown in WhatsApp
• Message content, timestamps, delivery details, and media you send
• Business profile information visible in WhatsApp (for example, business name, description, and hours if displayed)
• Technical metadata related to messaging (for example, delivery status where available)

How we use information

We use the information above to:

• Answer questions and complete orders
• Coordinate delivery, pickup, or payment as we agree in chat
• Provide customer support and improve our service
• Send transactional messages related to orders and customer support
• Send promotional or marketing messages only where permitted by applicable laws
• Detect and prevent fraud or abuse
• Meet legal obligations where applicable

Sharing of information

We do not sell your personal information.

We use WhatsApp, which is operated by Meta, as a service provider to send and receive messages. When we use the WhatsApp Business Platform, Meta may process messages and related data on our behalf as described in Meta's policies and our use of their services. We may also share information when required by law or to protect our rights and the safety of others.

Retention

We keep messages and related information only as long as needed for the purposes above (for example, to fulfill an order and handle follow-up support), unless a longer period is required by law or for legitimate business needs.

Security

We take reasonable steps to protect information we handle. No method of transmission or storage is completely secure. Please avoid sharing sensitive information that is not needed for your order.

Your rights / choices

Depending on where you live, you may have certain rights regarding your personal information. If you have questions about this policy or want to make a request, please contact us using the options in the Contact section below. We will respond in good faith to reasonable requests.

Contact

You can also contact us at: abdulahadghafoori@gmail.com

You can message us on WhatsApp at +93789979662.

Visit our contact page for our full address and map.

Changes

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.